The SureSafeGO Alarm is a fully mobile personal alarm for the elderly, including a GPS tracker feature. This device provides protection both at home, and away from it e.g. at the shops, walking, fishing, etc.
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The SureSafeGO ‘Anywhere’ Alarm is a fully mobile personal alarm for the elderly, including a GPS tracker feature. This device provides protection both at home, and away from it e.g. at the shops, walking, fishing, etc.
The SureSafeGO is the ultimate elderly alarm, packed with more features than any other alarm available, yet still easy to use, and small and lightweight to carry.
The SureSafeGO does not require a landline, it uses built in mobile phone technology. The device comes with a SureSafe Mobile SIM card installed, a roaming SIM that uses all the major mobile phone networks to get the best signal wherever the device is at that time.
Features of the SureSafeGO include:
- SOS button: call for help with one touch of a button.
- Fully mobile: use anywhere, e.g. at home, at the shops, while driving, etc.
- Talk via the pendant not a base unit: helps the alarm user get the right help, fast, as well as giving them peace of mind hearing a friendly voice, and knowing help is on the way.
- Automatic fall detection: to raise the alarm following a fall, even when the alarm user is not able to press the SOS button e.g. having lost consciousness
- GPS location tracking: to make sure the alarm user can get help wherever they are.
- Water-resistant: for use in the shower, the highest risk place of a fall.
The SureSafeGO comes in two different options, offering total flexibility to choose the version that is most suitable for your needs:
- SureSafeGO 24/7 Monitored is linked to SureSafe’s Response Centre where your emergency call will be answered any time of the day or night. From there, one of our trained response operatives will talk to you through the pendant, locate you using the GPS feature of the device and arrange for the appropriate help. This could be calling the emergency services, or contacting your chosen nominated contacts such as family, friends and neighbours.
- SureSafeGO Family Monitored will directly call and text up to 3 numbers of your choice. This can be family members, friends or neighbours. The is no response centre involved here, and there no monthly fees.
The 24/7 device is ready to use, straight out of the box. There is no set-up required. The family and friends monitored device can be set up in as little as 3 simple text messages.
Read more about the specific features and benefits of each type of SureSafeGO on the features tab for each version.
24/7 MONITORED SERVICE
All calls are handled by our 24/7/365 response centre**. A trained operative will arrange for the appropriate help for you.
• SOS WITH TWO-WAY COMMUNICATION ‘TALKING PENDANT’
If the user presses the SOS on the pendant, it will activate a voice call as well as sending its location to up to our response centre. The wearer then can talk into the pendant and have a normal conversation.
• FULLY MOBILE
Gives protection anywhere you have mobile phone signal, home and ‘out and about’. Plus its SureSafe Mobile roaming SIM means that you will always pick up the best signal wherever you are. It truly is an ‘anywhere’ alarm.
• AUTOMATIC FALL DETECTION***
The pendant senses a fall and raises the alarm, even when the user cannot press the button e.g. after losing consciousness following a fall (optional – can be switched off by response centre).
• WATER RESISTANT
Water Resistant & Dust Tight (IP66 certified) – safe for use in the shower.
• COMFORTABLE WEARING OPTIONS
Hangs comfortably around the neck so it is in easy reach.
• UP TO 7 DAY BATTERY STANDBY
Battery life will vary between 4-7 days, requires charging twice a week on average. We recommend you charge the device overnight each night next to the bed. The device will also send our response centre low battery alerts via text.
• UK ROAMING SIM CARD
Comes supplied with a SureSafe Mobile Roaming SIM that will pick up the strongest network not just one network – vital for emergency alarms. Your monthly fee includes all data, call and text charges.
• FREE CHARGING STATION
Easy to charge device, simply sit in the desktop charging station for 3-4 hours and it will be fully recharged. No wires to fiddle around with, sit it in the dock and it charges up automatically.
• SIMPLE TO USE & EASY TO SETUP
Ready to use out of the box. Simply place on charge for 3-4 hours before use and then you are ready to go. No set-up, no programming – at all!
• SMALL AND LIGHT
The SureSafeGO is both small and light. Measuring 61x42x16mm, and weighing only 35 grams, you will hardly notice you are wearing it!
How does it work?
When the wearer needs help they simply press the SOS button on the front of the device:
1. An SOS text message alert is sent to our 24/7 Response Centre. The text includes a Google Maps link which shows the location of the wearer at the time of activation.
2. The SureSafeGO then calls the Response Centre. The SureSafeGO’s two-way speech allows the wearer to talk into the pendant and directly communicate with their contact.
3. The response operative will then arrange the appropriate help.
After you place your order a SureSafe representative will call you to take your details, as well as set up the monthly direct debit. There is no minimum contract term for the SureSafeGO 24/7 Connect. You are purchasing the SureSafeGO device outright and your monthly fee pays for the 24/7 monitoring, data, calls and texts.
* Where you do not have a key safe, and the emergency services are called, they may be required to force entry to your property.
** Subject to there being a strong enough mobile phone signal to make the call/send the text at the time
***Please note that as the nature of a fall can vary dramatically the pendant does not detect 100% of falls but significantly increases the wearers protection. Soft falls e.g. a slide down the wall, or from a chair, may be harder to detect than hard falls e.g. a trip while walking. Some hard falls may also not be detected.
****Colour may vary depending on stock availability. Pendant colour is either BLUE (as shown), or BLACK.
SOS WITH TWO-WAY COMMUNICATION ‘TALKING PENDANT’
If the user presses the SOS on the pendant, it will activate a voice call as well as sending its location to up to 3 people. The wearer then can talk into the pendant and have a normal conversation.
• FULLY MOBILE
Gives protection anywhere you have mobile phone signal, home and ‘out and about’. Plus its SureSafe Mobile roaming SIM means that you will always pick up the best signal wherever you are (see below). It truly is an ‘anywhere’ alarm.
• AUTOMATIC FALL DETECTION*
The pendant senses a fall and raises the alarm, even when the user cannot press the button e.g. after losing consciousness following a fall (optional – needs to be switched on).
• GPS ‘FIND ME’ FUNCTION
If you want to know where the SureSafeGO is, just send it a text and it sends its location back to your smartphone via text (ideal for people who ‘wander’).
• WATER RESISTANT
Water Resistant & Dust Tight (IP66 certified) – safe for use in the shower.
• FLEXIBLE WEARING OPTIONS
Can be worn around the neck, or on a key ring.
• GEO-FENCE/SAFE-ZONE ALERTS
Define a virtual ‘fence’, or ‘safe zone’ for the wearer. Each time a user goes in or out of the safe zone you can be alerted via text (ideal for people who ‘wander’).
• UP TO 7 DAY BATTERY STANDBY
Battery life will vary between 4-7 days. We recommend you charge the device only twice a week. The device will also send you low battery alerts via text.
• UK ROAMING SIM CARD
Comes supplied with a SureSafe Mobile Roaming SIM that will pick up the strongest network not just one network – vital for emergency alarms. This is on a pay as you go basis. You will also get free low balance email/text alerts, and online top-up. UK use only.
• FREE CHARGING STATION
Easy to charge device, simply sit in the desktop charging station for 3-4 hours and it will be fully recharged. No wires to fiddle around with, sit it in the dock and it charges up automatically.
• SIMPLE TO USE & EASY TO SETUP
Ready to use out of the box. Send 3 text messages to program your emergency contact numbers and you are done. Any questions while setting it up? Simply call us free on 0800 112 3201 to speak to a technician.
• SMALL AND LIGHT
The SureSafeGO is both small and light. Measuring 61x42x16mm, and weighing only 35 grams, you will hardly notice you are wearing it!
How does it work?
When the wearer needs help they simply press the SOS button on the front of the device:
1. An SOS text message alert is sent to the nominated contacts. The text includes a Google Maps link which shows the location of the wearer at the time of activation.
2. The SureSafeGO then calls the 1st SOS contact. The SureSafeGO’s two-way speech allows the wearer to talk into the pendant and directly communicate with their contact.
3. If the first number doesn’t answer, the SureSafeGO will continue to call the 2nd contact, and then the 3rd.
Additionally, you can find out where the SureSafeGO is at any time by simply sending it a text message. The device will then automatically reply with an update on its location with a Google Maps link.
For details of the SIM card features, benefits and pricing, click here.
* Please note that as the nature of a fall can vary dramatically the pendant does not detect 100% of falls but significantly increases the wearers protection. Soft falls e.g. a slide down the wall, or from a chair, may be harder to detect than hard falls e.g. a trip while walking.
** All Pay As You Go (PAYG) credit purchased from SureSafe Mobile is non-refundable, under any circumstances. Due to the roaming nature of the SIM card, calls and texts to the SureSafeGO may be charged at different rates. Contact your mobile phone network for more information.
*** Pendant colour may vary and cannot be specifically requested (Blue or Black)
Yes, we highly recommend wearing the SureSafeGO in the shower as the bathroom is the highest risk place for a fall. The pendant should not be worn in the bath.
Absolutely. We recommend you test your pendant at least once a month.
The battery normally needs charging every 3-4 days, so approximately twice a week. Some customers prefer to charge the pendant next to their bed every night while they sleep. This means that they never have to worry about getting a low battery. If you choose this option then just be careful to put the pendant on if you get up during the night to use the bathroom.
The alarm will send a low battery alert when the battery drops below 20% to remind you to charge the pendant.
The SureSafeGO has an unlimited range. It uses mobile phone technology and is a true ‘anywhere’ alarm. The alarm will work anywhere that there is mobile phone signal.
